How do I return an item?

Return Policy

If you are less less than 100% satisfied with your order, you can return your items within 30 days after your purchase. All returns must meet our guidelines.  Please review our return policy guidelines here:  

  • All requests for returns must be approved and given an official return authorization(RA) number by ITO Solutions.   
  • Sealed items returned within the first 30 days, will receive a full money refund except for shipping charges.  
  • Sealed item item returned after 30 days will be subject to a 20% restocking fee.  
  • Open item returned are subject to a 20% restocking fee.  
  • Please return all items with sufficient packing to prevent damage.
  • Items returned damaged will be denied.  
  • Contact your sales representative at 877-712-2230 for additional questions.