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You can't afford to go without your mission-critical servers, even for a few hours. SUSE Priority Support is available 24 hours a day, 7 days a week, 365 days a year-so you can get help in the event of an unexpected failure. You can also prioritize support by severity level, so you know you'll receive help with severity 1 issues as quickly as possible. We have support centers around the world, staffed with Linux engineers who understand mixed IT environments. KEY FEATURES - Software upgrades & updates
- Unlimited technical support
- Access by phone, chat, or email
- 24-hour access for Severity 1 issues
 Dedicated account managers are available to assist you with purchasing and presales questions at 877-712-2230 Monday through Friday 8-5pm. What Forms Of Payment Do We Take?We accept all forms of payment including Visa, Mastercard, American Express, Discover, Wire Transfer, and Check in Advance. Purchase orders are accepted and net terms are given based on a credit check. Why Buy From ITO?ITO Solutions, Inc. purpose is to provide you, our client, with best in class technology solutions to help you run your network efficiently by leveraging our integrity, partnerships, and years of experience within the IT industry. Our account managers are here to answer your questions and provide you with solutions very effectively.
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Key Features
Product Description
You can't afford to go without your mission-critical servers, even for a few hours. SUSE Priority Support is available 24 hours a day, 7 days a week, 365 days a year-so you can get help in the event of an unexpected failure. You can also prioritize support by severity level, so you know you'll receive help with severity 1 issues as quickly as possible. We have support centers around the world, staffed with Linux engineers who understand mixed IT environments. KEY FEATURES - Software upgrades & updates
- Unlimited technical support
- Access by phone, chat, or email
- 24-hour access for Severity 1 issues
- Service Main Type: Technical
- Service Sub Type: Electronic
- Service Description: 24x7x1 Hour
- Provided Support: Phone Support, New Releases Update, Web Support, Email Support, Software Update, Software Upgrade
- Service Response Time: 1 Hour - Phone Support - Severity Level 1, 2 Hour - Phone Support - Severity Level 2, 4 Hour - Phone Support - Severity Level 3, 1 Hour - Web Support - Severity Level 1, 1 Hour - Email Support - Severity Level 1
- Service Duration: 1 Year
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